Our operators undergo police checks, receive the highest level of training and hold security licence accreditation according to the relevant state legislation. 

The Australian Security Industry Association Limited (ASIAL) has certified our monitoring facility as Grade A1 standard (2022). This is the highest level of certification issued by Australia's recognised peak body.

We're serious about protecting you and your home which is why we strive to deliver the best service and exceed the highest possible standards.

​View our 2024 Company Profile here. ​

Here are just some of the monitoring services we can provide to your home

• ​Remote Arming (interactive systems only)
  ​We can turn your alarm on from our control room.
• Code Changes (interactive systems only)
  We can change pin codes and other basic programming rather than sending out a technician on a charged service call.​​​
• Power Fail alarms​
• Low Backup Battery alarms
• Alarm Activations
  ​​We will advise you of the detection devices that have been activated, their individual zones and location.

• Hold-Up, Duress and Panic alarm response.​
• Tamper alarm response​
• Smartphone Access
  Contact us about accessing your alarm system from your smartphone, tablet or other mobile devices.
• CCTV Monitoring / Video Verification 

Technology that will save you money

Interactive alarm monitoring features If your alarm system has been supplied and installed by Instant Security Systems you'll automatically receive the cost saving benefits of our interactive monitoring service.

​​Unlike most of our competitors, we don't have to charge you for the cost of sending a technician out to perform basic system adjustments.

• We can turn your alarm on remotely if you or your family have forgotten
• We can add or delete access codes when new staff or existing staff leave
• We can control basic alarm system parameters like entry and exit delay times
• We can also complete basic programming from our base, saving you costs on sending a technician to site 

Benefits of Back-to-Base Monitoring VS Self Monitoring

Back to base monitoring is designed for security functions -  smart phones are not recommended for the following reasons:

• SMS & text messages are not designed for security functionality - there are long delays when data can be sent  
• If an intruder sets off your self monitored alarm system, there is a high chance that the following my interrupt the communication (you may be on the phone, out of range or service, switched off, or a flat battery or the National Broadband Network (NBN) may be connected to your property completely eliminating this service altogether. Our monitoring centre is graded by the highest standards in Australia and operates 24 hours a day.
• If you alarm system reports faulty (eg: low battery, tamper alarm, poll fail, should have reported) it will transmit this signal to our monitoring centre where they will be aware of the specific fault and can rectify the issue. Mobile phones can not receive this kind of signal.
• Instant Security has the capability of organising an immediate response if an activation occurs from smoke detection equipment that is wired into your alarm system.  
• You will speak with a real human operator, every time - we do not automate any of our services.